patient satisfaction scores

1. There is much debate about patient satisfaction scores and demographics of a facility. Do you think socioeconomic factors affect patient satisfaction scores? Why? If not, why not?

2. Do you have any recommendations regarding the collection and use of these scores?

Reference:

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1. Chatterjee P, Joynt KE, Orav E, Jha AK. Patient Experience in Safety-Net Hospitals: Implications for Improving Care and Value-Based Purchasing. Arch Intern Med. 2012;172(16):1204-1210.

2. Mark Meterko, David C. Mohr and Gary J. Young. Teamwork Culture and Patient Satisfaction in Hospitals. Medical Care , Vol. 42, No. 5 (May, 2004), pp. 492-498

 
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